Return and Refund Policy for Women’s Dresses
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below:
1. Eligibility for Returns
- Returns are accepted within 15 days of receiving your order.
- Items must be unused, unwashed, and in original condition with all tags attached.
- Dresses that have been altered, worn, or damaged will not be eligible for a return.
2. Non-Returnable Items
- Personalized or custom-made dresses.
- Final sale items or items purchased during special promotions may not be eligible for a refund.
3. Return Process
- Contact our customer support at yashkheni55@gmail.com with your order number and reason for return.
- Our team will guide you with instructions on how to ship the item back.
- Ensure the dress is securely packaged to prevent damage during transit.
4. Refunds
- Once the returned item is received and inspected, the refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable, except in cases of incorrect or defective items.
5. Exchanges
- Exchanges for size or style are subject to availability.
- To request an exchange, please contact customer support with your order details.
6. Defective or Damaged Items
- If you receive a defective or damaged dress, contact us within 7 days of delivery.
- Include photos of the item and packaging.
- A full refund or replacement will be provided at no additional cost.
7. Contact Support
For any questions, concerns, or return requests, email yashkheni55@gmail.com. Our support team is available to assist you promptly.